Phones & compatibility

Check the exact model and regional version in your manufacturer’s documentation. eSIM support can vary within the same phone family. The device must also permit the intended carrier’s eSIM.

A carrier lock can restrict your device to one operator. Ask your current carrier whether your phone is unlocked and eligible for another operator’s eSIM.

Yes, if your phone supports Dual SIM. Keep your home line for calls and messages and select the travel eSIM for mobile data.

1. Label your lines, for example Home and MyTripSim.
2. Select MyTripSim for mobile data and choose your preferred voice line.
3. Turn off data roaming on your home line and review automatic mobile data switching to avoid unintended use.

For the travel eSIMs supplied by our provider, the QR code is linked to the first device used for installation. It cannot be transferred to another phone. Choose the correct device before installing and do not delete the profile to try moving it.

Yes, on a compatible device. You may store several profiles, but the number stored and the number active at once depend on the exact model, regional version and software. Check your manufacturer's specifications rather than assuming a fixed number for all iPhones or Android phones.

1. Give each profile a recognizable name, such as Home, Japan or Europe.
2. Keep the profiles you are not using inactive.
3. Select the intended line for mobile data; storing a profile does not mean it is active.